We’re here to support you through COVID-19. Here’s how we can help you.
We’re here to support you through COVID-19. Here’s how we can help you.
Help limit the spread of COVID-19 with the COVID Alert app from the Government of Canada. Download it today.
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We're committed to continually updating our COVID-19 information page, where you'll find answers to the most frequently asked questions we receive.
Go to sunlife.ca/covid-19 for the latest updates
Contact your advisor directly. Do you need your advisor’s email or phone number? Go to Find an advisor and enter your advisor's last name.
You can also call the Customer Care Centre at 1-877-SUN-LIFE (1-877-786-5433), Monday to Friday, 8 a.m. to 8 p.m. ET.
Haven’t yet signed up for direct deposit or online claims? Please take a few minutes to register now. You will need your contract number and member ID number. Find them on your coverage card, your claim statement or your new plan-member welcome letter.
If you don’t see Submit a claim, you can’t submit a claim online. Go back to the previous screen and choose I want to submit a paper claim.
If you have more questions about submitting a claim online, contact your plan administrator. Or call us at 1-800-361-6212 Monday to Friday, 8 a.m. to 8 p.m. ET. Or sign in to mysunlife.ca to send us a secure message.
Haven’t yet signed up for direct deposit or online claims? Take a few minutes to register now. You’ll need your contract number and member ID number. Find them on your coverage card, your claim statement or your new plan-member welcome letter.
To submit and track claims through my Sun Life Mobile, download the app for iPhone and Android devices:
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Your pharmacist or dentist may submit some claims directly to us for you. All you need to do is show your coverage card.
By downloading our mobile app, you can also use your smartphone as your coverage card.
Can’t claim for a service online? You can print a paper form with your personalized information, contract number and the mailing address for Sun Life.
Co-ordinating your claim with spouse or partner’s benefits plan
Are you claiming under both your and your spouse’s or partner’s workplace benefits plans (a “co-ordination of benefits” claim)?
If you’re submitting your claim to Sun Life first:
If you’re submitting your claim to Sun Life second:
If you need help submitting your claim, contact your plan administrator. Or call us at 1-800-361-6212 Monday to Friday, 8 a.m. to 8 p.m. ET. Or sign in to mysunlife.ca to send us a secure message.
If your employer or organization doesn’t offer personalized claim forms, you can get the most popular non-personalized group claim forms.
Not registered yet? Take a few minutes to register now. You can also call the Customer Care Centre at 1-800-361-6212, Monday to Friday, 8 a.m. to 8 p.m. ET. Please have your coverage card ready.
Call us at 1-800-361-2128 Monday to Friday, 8 a.m. to 8 p.m. ET.
Call us at 1-800-669-7921 Monday to Friday, 8:30 a.m. to 5 p.m. ET.
Call us at 1-800-361-6212 Monday to Friday, 8 a.m. to 8 p.m. ET.
Are you with the Public Service Health Care Plan (PSHCP) or the Pensioners’ Dental Services Plan (PDSP)? Then call 1-888-757-7427 Monday to Friday, 6:30 a.m. to 8 p.m. ET.
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