If you bought coverage through your advisor
For claims other than life insurance, contact your advisor directly. Do you need your advisor’s email or phone number? Go to Find an advisor and search by last name.
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For claims other than life insurance, contact your advisor directly. Do you need your advisor’s email or phone number? Go to Find an advisor and search by last name.
1. Contact us
Please call us at 1-877-786-5433, Monday to Friday from 8 a.m. to 8 p.m. ET to let us know about your loss.
We’ll start by asking for basic information including:
2. Complete claim requirements
Depending on the policy, the claim may be considered an ‘express claim’. This means we don’t need a claim form or proof of death of the insured person.
If the claim does not qualify as an express claim, an advisor will connect with you to confirm what’s needed.
If you’d like help with the process, please call us at 1-877-786-5433, Monday to Friday from 8 a.m. to 8 p.m. ET.
3. Return forms
You can send forms and any other details to us by:
Please keep a copy of the documents you send us for your records.
*Although Sun Life uses reasonable means to protect the security and confidentiality of the email content it sends and receives, the privacy or security of email communications cannot be guaranteed.
4. Reviewing your claim
After we receive the claim forms, we:
If you’d like an update or want to provide more information, you can contact us while we’re processing the claim by calling 1-877-786-5433, Monday to Friday from 8 a.m. to 8 p.m ET.
5. The claim decision
If we approve the claim, we’ll make the payment by electronic fund transfer (EFT) or by cheque, depending on what you selected on the claimant statement.
If we don’t approve the claim, we understand you may have questions about the decision. You’ll receive a letter explaining our decision and the appeal process. If you want to have the decision reviewed again, you’ll need to provide a letter within 60 days that gives us:
This information can be sent by:
*Although Sun Life uses reasonable means to protect the security and confidentiality of the email content it sends and receives, the privacy or security of email communications cannot be guaranteed.
Haven’t yet signed up for direct deposit or online claims? Please take a few minutes to register now. You will need your contract number and member ID number. Find them on your coverage card, your claim statement or your new plan-member welcome letter.
If you don’t see Submit a claim, you can’t submit a claim online. Go back to the previous screen and choose I want to submit a paper claim.
If you have more questions about submitting a claim online, contact your plan administrator. Or call us at 1-800-361-6212 Monday to Friday, 8 a.m. to 8 p.m. ET. Or sign in to mysunlife.ca to send us a secure message.
Haven’t yet signed up for direct deposit or online claims? Take a few minutes to register now. You’ll need your contract number and member ID number. Find them on your coverage card, your claim statement or your new plan-member welcome letter.
To submit and track claims through my Sun Life Mobile, download the app for iPhone and Android devices:
Google Play is a trademark of Google Inc. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Your pharmacist or dentist may submit some claims directly to us for you. All you need to do is show your coverage card.
By downloading our mobile app, you can also use your smartphone as your coverage card.
Can’t claim for a service online? You can print a paper form with your personalized information, contract number and the mailing address for Sun Life.
Co-ordinating your claim with spouse or partner’s benefits plan
Are you claiming under both your and your spouse’s or partner’s workplace benefits plans (a “co-ordination of benefits” claim)?
If you’re submitting your claim to Sun Life first:
If you’re submitting your claim to Sun Life second:
If you need help submitting your claim, contact your plan administrator. Or call us at 1-800-361-6212 Monday to Friday, 8 a.m. to 8 p.m. ET. Or sign in to mysunlife.ca to send us a secure message.
If your employer or organization doesn’t offer personalized claim forms, you can get the most popular non-personalized group claim forms.
Not registered yet? Take a few minutes to register now. You can also call the Customer Care Centre at 1-800-361-6212, Monday to Friday, 8 a.m. to 8 p.m. ET. Please have your coverage card ready.
Call us at 1-800-361-2128 Monday to Friday, 8 a.m. to 8 p.m. ET.
Call us at 1-800-669-7921 Monday to Friday, 8:30 a.m. to 5 p.m. ET.
Call us at 1-800-361-6212 Monday to Friday, 8 a.m. to 8 p.m. ET.
Are you with the Public Service Health Care Plan (PSHCP) or the Pensioners’ Dental Services Plan (PDSP)? Then call 1-888-757-7427 Monday to Friday, 6:30 a.m. to 8 p.m. ET.
We acknowledge that Sun Life operates in many Territories and Treaties across Canada. Our Canadian headquarters in Waterloo are on the traditional territory of the Anishnaabeg, Haudenosaunee Confederacy and the Mississaugas of the Credit First Nations.
Today, Canada is still the home to many Indigenous, First Nations, Inuit, and Metis peoples from all across Turtle Island. We are grateful to have the opportunity to work in this territory. We offer this acknowledgment as a stepping stone towards honouring the original occupants, as a testimony to the oppression faced by Indigenous peoples, and our commitment to Indigenous communities and employees of Sun Life.
© Sun Life Assurance Company of Canada. All rights reserved.
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