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Submit or track a claim

We're committed to continually updating our COVID-19 information page, where you'll find answers to the most frequently asked questions we receive.

Go to sunlife.ca/covid-19 for the latest updates

If you bought coverage through your advisor

Contact your advisor directly. Do you need your advisor’s email or phone number? Go to Find an advisor and enter your advisor's last name.

You can also call the Customer Care Centre at 1-877-SUN-LIFE (1-877-786-5433), Monday to Friday, 8 a.m. to 8 p.m. ET.

If you have coverage through your employer, or you bought it online or by phone

For health or dental claims:

If you're already registered:

  1. Sign in to mysunlife.ca.
  2. Under Benefits, click my claims.
  3. If you see the header Submit a claim, you can submit a claim online.
  4. Choose the claim type that you need (such as paramedical or vision) and follow the steps to submit.

Haven’t yet signed up for direct deposit or online claims? Please take a few minutes to register now. You will need your contract number and member ID number. Find them on your coverage card, your claim statement or your new plan-member welcome letter.

If you don’t see Submit a claim, you can’t submit a claim online. Go back to the previous screen and choose I want to submit a paper claim.

If you have more questions about submitting a claim online, contact your plan administrator. Or call us at 1-800-361-6212 Monday to Friday, 8 a.m. to 8 p.m. ET. Or sign in to mysunlife.ca to send us a secure message.

Register before you download:

Haven’t yet signed up for direct deposit or online claims? Take a few minutes to register now. You’ll need your contract number and member ID number. Find them on your coverage card, your claim statement or your new plan-member welcome letter.

If you're already registered:

To submit and track claims through my Sun Life Mobile, download the app for iPhone and Android devices:

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Your pharmacist or dentist may submit some claims directly to us for you. All you need to do is show your coverage card.

To get your coverage card:

  1. Sign in to mysunlife.ca.
  2. Under Benefits, click Benefits centre.
  3. Choose Print drug card from the Take me to drop-down menu.
  4. Click the Print button at the top right-hand corner of the web page.

By downloading our mobile app, you can also use your smartphone as your coverage card.

Can’t claim for a service online? You can print a paper form with your personalized information, contract number and the mailing address for Sun Life.

To get your claim forms:

  1. Sign in to mysunlife.ca.
  2. Under Benefits, click Benefits centre.
  3. Choose Submit a claim from the Take me to menu.
  4. Choose Claim form from the list.
  5. Choose the PDF claim form you need and fill out your claim information online. Or print and fill it out by hand.
  6. When you’ve finished filling out the form, sign it, attach all original receipts and mail it to the address on the form.

Co-ordinating your claim with spouse or partner’s benefits plan

Are you claiming under both your and your spouse’s or partner’s workplace benefits plans (a “co-ordination of benefits” claim)?

If you’re submitting your claim to Sun Life first:

  • Remember to send us a signed claim form and the original receipts.

If you’re submitting your claim to Sun Life second:

  • Remember to send us a copy of the claim statement from your spouse’s or partner’s insurance provider.

If you need help submitting your claim, contact your plan administrator. Or call us at 1-800-361-6212 Monday to Friday, 8 a.m. to 8 p.m. ET. Or sign in to mysunlife.ca to send us a secure message.

Generic group claim forms:

If your employer or organization doesn’t offer personalized claim forms, you can get the most popular non-personalized group claim forms.

To check status of a claim:

  1. Sign in to mysunlife.ca.
  2. Click My claims.
  3. Under View a claim statement click Recent claims.
  4. If you’re waiting for us to pay a claim, click In progress to see what stage it’s at.

Not registered yet? Take a few minutes to register now. You can also call the Customer Care Centre at 1-800-361-6212, Monday to Friday, 8 a.m. to 8 p.m. ET. Please have your coverage card ready.

To get your coverage card:

  1. Sign in to mysunlife.ca.
  2. Under Benefits, click Benefits centre.
  3. Choose Print drug card from the Take me to menu.
  4. Click the Print button at the top right-hand corner of the web page.

For life insurance or accidental death and dismemberment (AD&D) claims:

Call us at 1-800-361-2128 Monday to Friday, 8 a.m. to 8 p.m. ET.

For critical illness insurance claims:

Call us at 1-800-669-7921 Monday to Friday, 8:30 a.m. to 5 p.m. ET.

For disability insurance claims:

Call us at 1-800-361-6212 Monday to Friday, 8 a.m. to 8 p.m. ET.

Are you with the Public Service Health Care Plan (PSHCP) or the Pensioners’ Dental Services Plan (PDSP)? Then call 1-888-757-7427 Monday to Friday, 6:30 a.m. to 8 p.m. ET.