Step 1. Contact us
Call us at 1-800-669-7921 as soon as possible after the date of your diagnosis or surgery to let us know about your critical illness. We’re open any business day between 8:30 a.m. and 5 p.m. ET.
We’ll start by asking you for basic information:
- Your name
- Date of birth
- Phone number
- The type of illness
Please ensure you review the definitions, terms and conditions of your coverage. Depending on your plan, you can find coverage details in your certificate, employee booklet, group contact or benefits administrator.
Step 2. Complete the Critical Illness claim forms
After we speak with you, we’ll send you a package with these forms:
- Proof of Claim
- Confidential Physician’s Report
- Authorization Form
If your doctor charges a fee to help you complete the forms, you’ll have to pay the cost.
If you’d like help with these forms, please call us at 1-800-669-7921, Monday to Friday from 8:30 a.m. to 5 p.m. ET.
3. Send us your completed forms
You can send us your information using one of the options below.
Please keep a copy of the documents you send us for your records.
If you need to send medical information for your claim, your doctor can send it to us directly.