I’m locked out of my Sun Life account. What do I do?
To ensure your protection, we lock your account if you’ve tried to sign in a few times and it hasn’t worked. We’ll also lock your account if you haven’t signed in for a long time. To get back in, reset your password (make sure to have your account number handy).
Been timed out? If you’ve been timed out of your account because you couldn’t properly verify yourself, you don’t need to reset your password. Just wait 10 minutes and try again.