Change your address | Sun Life Canada

Did you buy your insurance or investments through your advisor?

You can update your address online easily:

Step 1. Sign in to mysunlife.ca.

Step 2. Choosethen Contact Information.

Not registered yet? Take a few minutes to register now.

You can also call us at the Client Care Centre (1-877-786-5433 / 1-877-SUN-LIFE), Monday to Friday 8 a.m. to 8 p.m. ET.  Or, send us a letter to update your address or personal information.

Our mailing address:
227 King Street South
PO Box 1601 Stn Waterloo
Waterloo, ON N2J 4C5

You can also contact your advisor to update your address or personal information. To find their phone number, go to Find an advisor and enter your advisor’s last name.

Do you have insurance or investments through your employer?

You may be able to update your address online easily:

Step 1. Sign in to mysunlife.ca.

Step 2. Choosethen Contact Information.

If you aren’t able to update your address online, you can also call us at 1-877-786-5433 (1-877-SUN-LIFE), Monday to Friday, 8 a.m. to 8 p.m. ET. Please have your coverage card handy.

Not registered yet? Take a few minutes to register now. You can also call the Client Care Centre at 1-800-361-6212, Monday to Friday, 8 a.m. to 8 p.m. ET. Please have your coverage card ready.

If you have optional coverage through your employer, like optional life insurance or optional critical illness insurance and you pay for it by credit card or through your bank account, call us at 1-800-669-7921. You can reach us Monday to Friday, 8:30 a.m. to 5 p.m. ET.

Did you buy your insurance or set up your investments online or by phone?

In this case, you can call us at 1-800-669-7921, Monday to Friday, 8:30 a.m. to 5 p.m. ET.

Do you have insurance or investments through a Choices plan?

You may be able to update your address online easily:

Step 1. Sign in to mysunlife.ca.

Step 2. Choosethen Contact Information.

If you aren’t able to update your address online, you can also sign in to mysunlife.ca to send us a secure message.

Or, call us Monday to Friday, 8 a.m. to 6 p.m ET.:

  • Insurance – 1-800-669-7921
  • Investments - 1-877-805-9303