We’ve noticed a rise in COVID-19 scams by email, text and phone. Please be cautious. Here’s how you can protect yourself and what to do if you suspect fraud. You can also find the latest info on how we’re responding to the pandemic at sunlife.ca/covid-19.

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We're committed to continually updating our COVID-19 information page, where you'll find answers to the most frequently asked questions we receive.

Go to sunlife.ca/covid-19 for the latest updates

If you bought insurance coverage or set up your investment account through your advisor

You can update your address or other personal information by mail or fax or you can contact your advisor. Do you need your advisor’s phone number or email address? Go to Find an advisor and enter your advisor’s last name.

You can also call our Customer Care Centre at 1-877-786-5433 (1-877-SUN-LIFE), Monday to Friday, 8 a.m. to 8 p.m. ET.

Our mailing address:

227 King Street South
PO Box 1601 Stn Waterloo
Waterloo, ON N2J 4C5

Fax numbers:

1-866-487-4745 (in Canada)
1-519-888-2164 (outside Canada)

If you have insurance coverage or investments through your employer

You may be able to update your address or other personal information online.

  1. Sign in to mysunlife.ca.
  2. Go to the drop-down menu at the very top right and click this icon:   .
  3. Choose Profile then Personal Info.

Not registered yet? Take a few minutes to register now. You can also call the Customer Care Centre at 1-800-361-6212, Monday to Friday, 8 a.m. to 8 p.m. ET. Please have your coverage card ready.

Optional coverage through your employer:

If you have optional coverage through your employer, like optional life insurance or optional critical illness insurance, and you pay for it by credit card or through your bank account, call our Customer Care Centre at 1-800-669-7921, Monday to Friday, 8:30 a.m. to 5 p.m. ET.

If you bought insurance coverage or set up your investment account online or by phone

Call the Customer Care Centre at 1-800-669-7921, Monday to Friday, 8:30 a.m. to 5 p.m. ET.

If you have insurance coverage or an investment account through a Choices plan

You may be able to update your address or other personal information online:

  1. Sign in to mysunlife.ca.
  2. Go to the drop-down menu at the very top right and click this icon  .
  3. Choose Profile then Personal Info.

You can also call our Client Solutions Centre at 1-877-805-9303, Monday to Friday, 8 a.m. to 6 p.m. ET. Or sign in to mysunlife.ca to send us a secure message.