Common support questions

Have trouble accessing your account? Looking for a claim that you made? We've gathered some helpful links to our most commonly asked questions. 

  • I need help signing in

    Having issues signing in with your email or password? We’re here to help.

  • I want to check my coverage

    Find out how you can get your coverage details. See what you’re eligible for. Print or download your coverage card.

  • I want to change my address

    Find out how you can update your address and other personal information.

  • I want to submit or track a claim

    Submit or track claims, online, on your smartphone or by mail.

  • I want to find a form

    Find out how you can get the claim form you need, quickly and easily.

  • I want to check my balance

    We offer several easy ways to check your account balance.

Contact us

Our phone lines are open Monday-Friday: 8 a.m. to 8 p.m. ET

Get help faster by calling us from within the app – we’ll have your plan details ready to go.
Download the my Sun Life mobile app


If you have benefits through your workplace


Please have your drug or travel card ready.

If you have savings and investments through your workplace


Please have your numerical sign-in/access ID and password ready.

If you bought insurance and investments through your advisor


Not yet a customer? Talk to an advisor to help answer your questions.