Looking for customer support?

Workplace benefits

1-800-361-6212

MONDAY-FRIDAY: 8AM-8PM ET

Workplace savings and investments

1-866-733-8612

MONDAY-FRIDAY: 8AM-8PM ET

Open February 4, 11, 18 and 25: 9AM - 5PM EST

Are you leaving a workplace plan?

Call: 1-877-893-9893

MONDAY-FRIDAY: 8AM-8PM ET

Purchased through an advisor

1-877-SUN-LIFE (1-877-786-5433)

MONDAY-FRIDAY: 8AM-9PM ET

Email: service@sunlife.ca

Purchased online or by phone

For medical and dental coverage/claims inquiries

1-800-361-6212

MONDAY-FRIDAY: 8AM-8PM ET

Please have your mysunlife.ca numerical Access ID and password ready.

Use mysunlife.ca to chat with us or compose a message.

Purchased online or by phone

For Administrative inquiries (e.g. address update, billing inquiries)

1-800-669-7921

MONDAY-FRIDAY: 8AM-8PM ET

Use mysunlife.ca to chat with us or compose a message.

Sun Life Global Investments

For mutual fund inquiries

1-877-344-1434

Email: info@sunlifeglobalinvestments.com

Sun Life Guaranteed Investment Funds (GIFs)

For segregated fund inquiries

1-844-753-4437

MONDAY-FRIDAY: 8AM-8PM ET

Email: gifs@sunlife.com

Public Service Health Care Plan (PSHCP) or the Pensioners' Dental Services Plan (PDSP)

1-888-757-7427

MONDAY-FRIDAY: 6:30AM-8:00PM ET

Email: Can_OttawaService@sunlife.ca

Have a my Sun Life account?  

You can chat with us online Monday to Friday from 9 a.m. to 5:30 p.m. ET. 

Or, you can send us a secure message online. A Client Care representative will get back to you.

Sign in or Register


 Don’t have a my Sun Life account? 

You can call us toll-free from the following 28 countries using the Joint Universal toll-free number [international code]-800-9876-5470. We’re available to take your call anytime between Monday to Friday 8 a.m. to 8 p.m. ET.

 

First, you’ll need to dial the international access code applicable to the country you’re calling from.

Then dial our toll-free number 800-9876-5470

Europe  Asia
  • Belgium (32)
  • Denmark (45)
  • Finland (358)
  • France (33)
  • Germany (49)
  • Hungary (36)
  • Ireland (353)
  • Italy (39)
  • Luxembourg (352)
  • Netherlands (31)
  • Norway (47)
  • Portugal (351)
  • Spain (34)
  • Sweden (46)
  • Switzerland (41)
  • United Kingdom (44)
  • China (86)
  • Hong Kong (852) 
  • Israel (972)
  • Malaysia (60)
  • Philippines (63)
  • Singapore (65) 
  • South Korea (82)
  • Taiwan (886)

 

 

South America

Oceania

  • Argentina (54)
  • Colombia (57)
  • Australia (61)
  • New Zealand (64)

To call us from other countries: 

Please dial 1-416-753-4300. Note that this number is not toll-free and standard carrier charges may apply.

Public service & pension plan members:

If you’re a member of the Public Service Health Care Plan (PSHCP) or Pensioner’s Dental Services Plan (PDSP), call us at 1-613-247-5100. Note that this number is not toll-free and standard carrier charges may apply. 

Association or affinity group benefits

For medical and dental coverage/claims inquiries

1-800-361-6212

MONDAY-FRIDAY: 8AM-8PM ET

Use mysunlife.ca to chat with us or compose a message.

Please have your mysunlife.ca numerical Access ID and password ready.

Association or affinity group benefits

For administrative inquiries (e.g. address update, billing inquiries)

1-800-669-7921

MONDAY-FRIDAY: 8AM-8PM ET

All other inquiries

1-877-SUN-LIFE (1-877-786-5433)

MONDAY-FRIDAY: 8AM-8PM ET

For human resources or benefits administrators:

Sign in to Plan Sponsor Services at sunlife.ca/sponsor to manage your information online.

Purchased through an advisor

Group benefits (51+ employees)

1-866-377-5818

MONDAY-FRIDAY: 8:30AM-4:00PM ET

Purchased through an advisor

Group benefits (3-50 employees)

1-877-786-7227

MONDAY-FRIDAY: 8:30AM-4:00PM ET

Group retirement services

1-800-387-2636

MONDAY-FRIDAY: 8:30AM-4:00PM ET

Email: Can_PenControl@sunlife.ca

Group retirement services (small business)

1-877-283-1412

MONDAY-FRIDAY: 9:00AM-4:30PM ET

If you're a business seeking a new plan, visit the Workplace health and benefits and Workplace pensions and savings sections to learn more.

Association or affinity group benefits

For medical and dental coverage/claims inquiries

1-800-361-6212

MONDAY-FRIDAY: 8AM-8PM ET

Use mysunlife.ca to chat with us or compose a message.

Please have your mysunlife.ca numerical Access ID and password ready.

Find a Sun Life office: