We’re here for you.

The information that we have on COVID-19 is changing at a rapid pace. One thing that will not change is our commitment to your health and well-being.

We serve clients across Canada, in many different ways. We want to ensure that regardless of how you do business with Sun Life, you know how to connect with us. Here are the resources we have available to help you.


We’re here – with 24/7 access

Regardless of how you do business with us, through an advisor partner, your workplace or as an individual, we’re here to answer your questions and process your transactions or claims as soon as we get them.

Insurance and financial services companies are considered essential. Our head office operations, including our Client Care Centre, will stay open.

Sign in to mySunLife.ca to get information or to manage your benefits, savins and investment plans. If you need to register, you can do so here.

You can also get information and manage your benefits and investments with the my Sun Life mobile app.

If you’re unsure how to make a claim, check your coverage, or manage your investments, you can find everything you need in one place on our support page.

If you need more support, you can also call us at 1-877-786-5433. We’re available Monday to Friday from 8 a.m. to 8 p.m. ET. We’ve also extended our weekend hours this week, so you can reach us on Saturday March 28 from 9 a.m. to 5 p.m. ET.

FAQs

We know you may have questions about COVID-19. You’re probably wondering what it means for your savings plan or financial goals. Or maybe you’re not sure how to reach your advisor during this unpredictable time.

You can easily get some answers by visiting our Frequently Asked Questions page

Staying healthy and informed

We’ll share information to help you manage your health and the health of your loved ones.

Watch for resources in our Lumino Health and Brighter Life newsletters.

Lumino Health has resources for Canadians to better understand health problems and find solutions to help address them.

Here are a few recent articles you may find useful:

How to weather market volatility

COVID-19 has brought a lot of unknowns and uncertainties into our lives. Experience tells us that the best thing to do when you have invested with a diversified portfolio for the long-term is to stay the course.

Beyond the advice you may already be receiving through your workplace plan or your advisor, these articles offer helpful insights and tips about the current market volatility: 

Wondering how you can keep your financial goals on track as the markets fluctuate amid the COVID-19 pandemic? Remember that markets have a history of bouncing back. So if your long-term goals haven’t changed, you may want to stay invested.

Getting financial support from the government

Is COVID-19 creating financial difficulties in your everyday life? Then you may be wondering:

  • How will I pay my bills?
  • What about my mortgage?
  • How can I save money if I’m ill or sick?  
  • How will I care for my family?

Depending on how COVID-19 has affected your life, you may be able to get financial support from the government. 

Here’s a look at some government benefits that may help you and your loved ones through this emotional time.


We’re here if you’re directly impacted by COVID-19

We understand the challenges Canadians are facing right now.  If you are directly impacted by COVID-19 and face concerns that we can help you address, or financial hardship, please let us know. We’ll discuss how we can help.

We’ll be continually updating information on this page. We’ll be providing answers to the most frequently asked questions we receive them. As you may expect, many Canadians are trying to reach us right now. We ask for your patience as we are receiving many questions.